Home Broadband

Reliable, fast, and powerful, our home broadband is perfect for all your streaming, gaming, and browsing needs.

Check Broadband Availability

Broadband-deals subject to availability. You will not receive a dial tone, so if you would like to keep your number, you must request a digital phone line and have your number ported over at an additional cost. All new customers eligible for fixed-price contracts. The monthly price for your broadband plan will increase each year from March 2023 by the rate of inflation (the Consumer Price Index rate, published in January each year) plus 1.9%. See our pricing page for details. All prices shown are in-contract prices.

Got Your Results?

Great! Now, call us on 0330 043 2568 and we’ll get you set up in no time at all.

24-Hour Support

Support is available 24 hours a day. We have multiple support channels, including email, phone, and live chat. We have many support documents you can read. Oftentimes, we are aware of outages that may affect your connection weeks in advance, and will let you know when your connection may be affected. You can get in touch to report a problem at any time.

Upgrade to Ultrafast Broadband

We offer fast, affordable full fibre broadband connections for businesses that require a lot of bandwidth. Prices start at £34.90 per month. Contact us to learn more.

Testimonials

“I would just like to recommend Ballscoigne Telecommunications Ltd. I was without a phoneline due to BT switching to fibre digital on my phone line, l had no idea that my house phone system wouldn’t work. I spent hours trying to find out what BT were going to do about the problem, they offered me a phone and plug. After a month of no phone I found Ballscoigne Telecommunications Ltd who at last managed to sort my problem out.”

Julia Baker

“Really fast service and excellent support. The only time something went wrong, they got it fixed in a few hours. Would highly recommend!”

Georgia Phillips

Frequently Asked Questions

We’re here to help.

How do I place an order?

Visit our Register page and fill out the form. We will create an account for you, so that you can use our control panel. Then, we will contact you to get your chosen service set up.

Alternatively, call us on 0330 043 2568.

What is bandwidth and how much of it do I need?

Bandwidth is the amount of traffic that can be sent over the network. The higher your bandwidth is, the faster you will be able to download and upload files, stream video, and browse the internet. You will also notice higher video and audio quality in conference calls if you have a higher bandwidth connection. It’s a safe bet to choose our Superfast+ Broadband deal if you are unsure as to how much you need.

What happens at the end of my contract?

Once your contract ends, you will be placed on a monthly rolling contract, meaning you will receive a monthly bill just like before, but you do not have to stay with us. Your service will not end automatically or unexpectedly.

How long does a new installation take?

New installations have a lead time of 10 days.

Do calls come with my line rental?

Yes, you will get a call service enabled on your phone line. You can choose not to use it, but if you have an analogue phone, you can make use of analogue calls until 2025. Please note that when VoIP services become the norm by 2023, line rental will change slightly.

Will I need to use a new router?

You should be able to use any router that you can log into and change the connection settings. Once you become a member, full router settings and setup guides will become available to you. If you do not own a router, or are unsure if your current router would support our broadband, please contact us.

Digital Phone Line FAQ

What is a digital phone line?

A digital phone line isn’t really a line. It’s a different way of handling telephone calls entirely over the Internet.

Do I need a digital phone line?

Depending on your location, ultrafast fibre may be the only broadband available, and in this case, if you want to make telephone calls, you will need to get a digital phone line. For now, we are still offering all our customers standard line rental if they can get it.

If you’re confused, don’t worry! Our helpful team of experts will let you know if you need a digital phone line, but chances are, you won’t need to think about it yet.

Is a digital phone line different to Cloud Voice/Hosted Telephony/VoIP?

No, they are all exactly the same thing, although to avoid confusing consumers, Big Telecom has decided to call simple VoIP services Digital Phone Lines. Our hosted VoIP comes with full IPPBX functionality.

Can I use my existing telephone with a digital phone line?

Yes, but you will need to purchase a VoIP adapter in order for it to work.

Do I need to change my alarms/EPOS/card machines/lifts/personal care system/London Oyster card machine?

Yes, all products which use analogue phone lines must be replaced with digital equivalents. Industries are required to produce digital/non-PSTN-dependent equivalents of their previous technologies, so you will still be able to have these systems working.