Help

Report a Fault

Broadband Support Files

Please contact us via phone, email, or live chat. Reference the files listed below if we ask you to.

https://www.ballscoigne.co.uk/help-files/pathping-(Windows).pdf

https://www.ballscoigne.co.uk/help-files/ping-test-(Windows).pdf

https://www.ballscoigne.co.uk/help-files/trace-route-(Windows).pdf

Leased Line Support Files

https://www.ballscoigne.co.uk/help-files/asbestos-register.pdf

https://www.ballscoigne.co.uk/help-files/inclusive-router-options.pdf

https://www.ballscoigne.co.uk/help-files/leased-line-order-questions.docx

https://www.ballscoigne.co.uk/help-files/monitoring.pdf

https://www.ballscoigne.co.uk/help-files/MTU-settings.pdf

Telecoms Support Files

Please contact us as soon as you experience any problems with your telephone service. Diagnostic tests can only be completed from our end.

Openreach Engineer Visits

https://www.ballscoigne.co.uk/help-files/ballscoigne-openreach-engineer-visits.pdf