Sole Traders

Sole Trader Broadband

Installations and Transfers

• Brand new broadband installations take 1 – 2 hours. There is a lead time of 10 days on average, so if you need broadband by a certain date, get in touch with us at least 30 days before your deadline to ensure everything is completed on time.

• It is possible to fast-track a broadband installation, but this incurs an additional cost. Sometimes, it is impossible to fast-track your order. Please ask us about fast-tracking your order if you would like this service.

• If you have broadband with another provider, we can usually transfer your existing service to ours without needing a brand new installation. You will need to change your modem/router’s authentication details when the transfer is finished in order to use our service. Help on how to do this can be found via your modem/router manufacturer’s website.

• We can provide a preconfigured router for you. You can power it on and connect your devices to it and it will automatically configure itself to work with your broadband service without any user interaction.

If Something Goes Wrong

We pride ourselves on our highly resilient broadband network, but it’s inevitable that planned maintenance or unexpected outages will occur at some point. To help our customers better understand what is happening, when, and why, we show large notices to your control panel when something has gone wrong. You can also see when something will be fixed.

Sole Trader Broadband Pricing

Prices may vary based on product availablility and chosen product.

Virtual Landline

When you get a virtual landline from us, you can promote a local landline number that diverts all incoming calls to your mobile (or any other telephone). Before answering, you know if the call is business-related.

76% of consumers surveyed think landline numbers are more professional than mobile numbers. Take advantage of this and improve your business’ image.

Installations and Transfers

• We can get your virtual landline set up and working within 30 minutes.

• Virtual landlines do not get installed physically, and do not come with installation fees.

• It is not possible to transfer your existing virtual landline configuration to our platform. You can recreate any configuration so long as we share the same features as your old provider.

• We currently support the porting (transferring) of geographical UK telephone numbers (01 and 02 landline numbers).

If Something Goes Wrong

Like with our broadband network, we pride ourselves on our highly resilient voice network. Virtual landlines are less affected by physical conditions than analogue phone lines, but they are reliant on your Internet access.

We always do our best to ensure your voice service never drops out for any disruptive amount of time. You can improve uptimes by upgrading your broadband connection, upgrading your network hardware, or with resiliency options.

We can be contacted 24/7 in case you need support with our virtual landline product.

Telephone Numbers

Telephone numbers are split into 5 categories:

1. Bronze
2. Silver
3. Gold
4. Platinum
5. Ported

Platinum numbers are more expensive than Bronze numbers because they are more memorable. The more expensive the number, the more memorable it is.

Web Hosting, Email, & Domains

With Ballscoigne, your web hosting, emails, and domains are all in the same place as your broadband and virtual landline. With our accessible control panel, you can easily take control of your website.

Save time and money by keeping everything in one place.

Installations and Transfers

• We can get you set up within half an hour in most cases.

• Transferring your hosting is Ballscoigne is possible. Please get in touch with our support team to arrange this.

If Something Goes Wrong

You can contact us at any time in case something goes wrong or if something does not go as expected.

Our servers create automatic backups daily.

Getting Started